FREQUENTLY ASKED QUESTIONS
1. I WANT TO PLAY WITH THIS WEBSITE.WHAT SHOULD I DO?
Our casino provides you with the oppurtunity to play lots of exciting games. To play you need to complete a quick registration process on our website and make a deposit. Registration process on our website only takes a few seconds. You need to click the SIGN-UP/REGISTER button, enter your username,password and phone number.Click the SIGN-UP/REGISTER button. Congratulations! You have successfully registered on our website!
2. I WANT TO CLOSE MY ACCOUNT. WHAT SHOULD I DO?
We are very sorry that you made decison to close your account. In order to deactivate your account,kindly reach out to customer service using live chat.
3. WHAT CURRENCIES CAN I USE ON YOUR WEBSITE?
Acewin india website accepts all upi payments,bank transfer and crypto currencies. You can deposit and play on our website by choosing any of the currencies listed here.
4. IS ACEWIN FRAUD.WILL I GET MY WITHDRAW?
Acewin is a global brand which priortize customer satisfaction to the best. We assure you to be given all the genuine services. Acewin will never cheat their valuable customers. All the genuine and legit withdraw request are approved
5. I WANT TO TOPUP MY BALANCE. WHAT SHOULD I DO?
We offer you to deposit using two ways to topup your balance: either by clicking the deposit button on the homepage of website or by visiting deposit button under MY CENTER.After that you have selected your desired way of deposit,fill out required fields,specially the deposit amount,choose payment method and click Deposit. Once completed,the deposit will instantly appear in your balance. Please contact our customer service if funds are not immediately added to your balance.
6. HOW CAN I WITHDRAW MY FUNDS?
In order to withdraw your funds,visit "Withdrawal" tab. Choose your preffered payment account,fill out the required field,specify the withdrawal amount,and click "withdraw"
7. I FORGOT MY PASSWORD.WHAT SHOULD I DO?
You can use the password recovery function. In order to do this,you need to click the "Login" button and then "FORGOT PASSWORD". CHOOSE THE COUNTRY AND MOBILE NUMBER AND ENTER LAST 5 DIGITS of the bank account you added in our website. You can reset the password once you enter all the details required correctly.
8. MY GAMES ARE NOT LOADING. WHAT SHOULD I DO?
If you have problems loading a game,we recommend that you refresh the page and attempt to reload the game. If this action does not solve your problem,please try the following:
a) Try loading the game using a different browser(Google chrome, Opera, Mozilla Firefox, Safari)
b) Clear your browser cache and cookies
c) Disable all the VPNs if activated
d) Disable all the ad-blocking programs for your browser.
If the problem persists, please contact our customer support service
9. I HAVE NOT FOUND THE ANSWER TO MY QUESTIONS HERE. WHAT SHOULD I DO?
We are glad to answer all your questions at convenient time for you. Please contact us via our live chat